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June 22 – GW retailer wholesale continues to be 2-3 week behind on processing new orders including orders for new release items. When normally any order we place is received within a week and specifically new release orders were processed and received before the release date now we are receiving them 1-3 weeks after the release date. This leads to an unfortunate disconnect of people getting orders direct from the GW website sooner than from us and thinking we are dragging our feet. We are working very hard to get everyone’s order together; everyday is a strategic plan to get the oldest and highest volume of orders out the door. Games workshop wholesale is spending their time filling orders and not communicating with us making it hard for us to give good out of stock advice until we see that on our invoice they ran out. As previously expressed with the continued delays at GW we still expect new orders with us to take up to 4 weeks to be shipped, maybe longer. Covid-19 continues to affect most of the supply chain and our shop is still navigating the slow re-opening schedule and difficult staff availability as they work with their families to work out child careand overcome other obstacles in the Covid mess. Thank you for your orders and patience.

We received some news about a couple popular products that went out of stock at GW very quickly due to the extended shutdown and awkward timing of the 9th edition, Skitarri, and Necron announcements. SC! Skitarii and Dark Imperium were both ordered in such high quantities after the shutdown GW rationed out these items to people that ordered them and we did not get enough to fill all our orders. All effected customers have been emailed with options for their orders. If you have ordered these items and have not received an email, contact us and we’ll help you out.

June 12th – We have been in a picking, packing, shipping frenzy this week and we have sent out over 100 orders and contacted many more with phone and email messages about order statuses. We have not gotten to every one of the orders and our plan for next week is to review specifically the oldest remaining orders and then continue to fill as many orders as possible. We continue to see good turnaround times from the GW webstore but the retailer wholesale department continues to be quite backed up and they have not processed the last 2 orders we have sent in yet. We look forward to GW processing those next week to get us the rest of what we need. We have been working hard to keep up with customer contacts and had caught up to same day messages yesterday but with focusing on shipping today we haven’t had a chance to answer the new ones yet and expect to get to them no later than Monday, June 15th. By the end of next week we plan to have shipped or contacted every customer with an open order from before June 1st.

June 5th - We received all the orders GW processed on May 29th and are sorting through it, filling orders, and shipping. Given the volume of orders to pick and pack we estimate the majority of the orders being shipped by June 12th. After complete orders have been shipped we will be contacting people that have very few items missing from their order(perhaps something was out of stock at GW) and give them options for completing their order. After that if there are orders that have a significant number of items missing we will contact those customers, but we don't anticipate this affecting many orders, if any. We had a Covid-19 related staff shortage this week (the store has not been exposed) and spent lots of time receiving the GW orders and as a result have fallen 3-5 days behind on answering emails. We have always striven to reply within 24 hours to all our customer contacts, we apologize for the delays in our response but no contact will be ignored. We've found that GW webstore and wholesale are processing orders within a few days now and are looking forward to getting back to faster turnaround times. Thank you for your patience, the end is in sight!

May 29th @ 11am - GW webstore seems to be pretty well on track now, shipping orders within 5 or so days from order time which is great and has helped us fill more orders. Today we got great news from GW wholesale and an order for about 65% of the stock we need to fill our customers' orders made up until May 27th has been processed and sent to shipping and the rest will be done soon. This is a huge relief and we can't wait to get more orders on the way to you and get out from
under the shadow of this Corona backlog! We are shipping another 25+ orders today and sincerely apologize for the wait time and thank you for your patience. We had hoped when GW re-opened things would move quicker but the reality of the impact of Corona didn't allow for that. Thank you for shopping with TGG, we appreciate it very much!

NEW Update as of May 29th @ 1pm - We just got word from GW that the rest of that order is processed and sent to shipping. There are bound to be a few out of stock items but this means we are getting 90+% of everything we need to fill our customers's orders up to May 27th next week!

Orders placed after May 26th we hope to be able to obtain within 2 weeks for delivery to our customers within 4 weeks. It could be quicker than that but with no sign of many global shutdowns ending soon that is the best estimate we can give and realistically expect.

Update May 21st - GW continues to be backed up for order fulfillment and shipping and we are not receiving shipments from them very frequently. While they are open things within their infrastructure and the infrastructure that ships it are still dealing with staff shortages and mail delays from the volume of packages people in isolation are ordering. Canada Post has said it's busier than Christmas. We have been shipping out customer orders since GW has re-opened but new orders should still expect delays outside of our normal turnaround times. Orders made now may still not arrive to us from GW within a week or two when normally we would get orders in about 3-5 days.

Covid-19, Games Workshop, Customer Contact and Sale Updates Friday May 8th

A couple big things have changed recently and we have some updates for you.

Ontario Covid-19 Update

Starting Monday May 11 th we will be doing curbside pick-up at our 843 Red River Road location in addition to our local delivery options. This means anyone that has made orders for pick-up can come get them starting then and new orders for in-store pick-up will be available for curbside pick-up. We will accept debit and credit card payment for cubside pick-ups to pay when you pick it up or they can be pre-paid through the website or an etransfer arranged ahead of time.

Curbside pick-up times are Mon, Weds, Fri between 12-4pm. Once your order is complete you can come to the store during any of those times to pick it up. If you ordered through the website you will get an email when your order is complete and ready for pick-up.

Games Workshop Update

Games Workshop has now opened both their retailer direct and webstore operations and is beginning to ship orders. They warn of staggered shipments and slower than normal order processing times due to backlogged orders and low staff numbers as some are not yet back to work. We are receiving our first of our large direct orders next week and have begun making orders online for web only items. We will be trying to fill our oldest orders first subject to what arrives from GW and hope most of their shipping delays will be ironed out in the next couple weeks. Please remain realistic with your expectations and patience, this is all great news but there are still delays throughout the world’s infrastructure and we don’t expect to be able to ship the majority of our orders for another 2-3 weeks from the date of this post, possibly longer.

Customer Contact Update

We have worked very hard keeping in touch with every customer that has sent in questions and order update/shipping inquiries and have only recently fallen a few days behind since the shutdown has dragged on being short staffed. We have contacted countless customers that did not apply sale codes to give them the credit they missed out on giving out thousands of dollars in this credit over the shutdown period. Starting today we will be referring customer questions about existing order shipments to this post so we can focus our time on shipping out orders as fast as possible. We will still be replying to other contacts as fast as possible.

Sale Updates

We are currently running 3 sales on regular priced items, new Games Workshop and used Games Workshop. These sales will all end Sunday May 10 th @ 11:59pm EST so make sure to get any last minute orders in before that.

Looking for some fun to pass the time? Check out these links :)

Dungeons & Dragons 5th Edition is very popular and we are well stocked with starter products, adventure books, maps, and spell cards. If painting is your thing we also have lots of D&D miniatures and paint sets and accessories:

If you prefer a ready to play game experience these D&D games include family board games, quick card games, and epic adventure board games to conquor:

For more paint and supplies Games Workshop offers a great selection with our everyday 15% off retail pricing. Paint: Brushes and supplies:

Our Magic singles selection online is massive, build yourself a new deck or two or help someone stuck in the house with you build a deck and get them into the game. It's always fun having more MTG players in the house:

Don't forget some Dragon Shield sleeves, or Ultimate Guard deck boxes and supplies for those new decks:

For a great deal on some Games Workshop miniatures to paint or add to your collection check out our recently and weekly updated used GW listings:

If you have any questions please contact us anytime.

Thunder Games & Gifts